Democratic Republic of the Congo: Compliance and Quality Manager DR Congo - Grand Nord Kivu, Sud Kivu, Tanganyika et Kasaï

NRC has been present in DRC since 2001 and runs operations in the eastern provinces of North & South Kivu, Tanganyika and Kasai, implementing Education, Food Security, WASH, Shelter and ICLA. The Country Office has been expanding steadily the past two years and the team currently consists of around 400 staff members. The DR Congo's is one of NRC's largest Country Operations with an overall budget of approx. 300 mill NOK.
The Country maintains a rapid, integrated emergency response capacity while also focusing on facilitating durable solutions to displacement. NRC is also implementing an innovative project on humanitarian mediation, piloting new approaches to improve protection of civilians’ conflict prevention and mitigation.
The Norwegian Refugee Council (NRC) is committed to fulfil its compliance obligations and requirements in order to mitigate risk, increase accountability and improve programme quality. Recognizing the high-risk of non-compliance for NRC in DRC, the Country Office is committed to establishing and implementing a compliance framework based on risk management and quality improvement in 2019.
The purpose of this position is to lead the development and implementation of a compliance management program, including technical and compliance management of the Support department, in the Area Office. This position will have a strong focus on support, legal and program compliance.

Job description

1. Based on NRC’s internal handbooks, policies, and procedures, as well as donor and legal regulations, manage tools and methods for independent, systematized compliance checks on high-risk issues, particularly related to program implementation and legal issues
2. Management and capacity building of the Support in order to ensure compliance, risk mitigation, quality and operational efficiency
3. Implement compliance checks in the Area Office, providing regular reports to the Area Manager and the Head of Support.
4. Provide communications and training modules on ethics, risk management and compliance, to strengthen the organizational culture in the area
5. Monitor, analyse, and produce recommendations related to potential legal liabilities in the area
6. Contribute to the development of adequate compliance, risk mitigation and quality control mechanisms of NRC operations
7. Participate in major cash and voucher distributions and ensure respect of SOPs
8. Participate in internal investigations, as and if required

Qualifications

• Minimum of 3 years of humanitarian management experience or experience in a support function (finance, RH, Logistics) with a good understanding of all 3 support functions

• Experience in compliance and quality including an oversight and control role
• Experience from working in complex and volatile environments
• Sound knowledge of humanitarian accountability principles, norms and rules
• Knowledge about own leadership skills/profile
• Fluency in English and French, both written and verbal

Personal qualities

• Ability to handle competing priorities

• Empowering and building trust

• Initiating action and change
• Ability to live and work in complex and volatile environment and to cope with stress

We offer

Commencement: As soon as possible Duration: 12 months
Salary/benefits: According to NRC’s general directions and free housing of moderate standard.
Grade: 8
Duty station: Area Offices in Grand Nord Kivu, Sud Kivu, Tanganyika et Kasaï. 50% travels. Area offices are a non-family posting. International staff members are required to live in joint accommodation.
Approved health certificate will be requested before contract start.
Application procedures and CV registration: Please note that you are required to enter the geographical location for all your previous positions while registering your CV. There is no specific field for this information in our CV form, but you can use the "Company name" field for both company and location

https://www.webcruiter.no/wcmain/CvJobRespond1.aspx?oppdragsnr=4075623316&link_source_id=1699698939&company_id=2095818911&culture_id=EN